Make a claim

You must give written notice to the claims department as soon as possible, but in any event within 30 days. When contacting the claims department please have the following information to hand

Scheme Reference: Multitrip.com.au 2014

Name of Your policy and where it was purchased
Policy Number
Date Insurance purchased
Resort and country visited
Value of claim
Brief circumstances
Original invoices, receipts and other vouchers relating to your loss or expenses
Travel dates
Incident Date

Failure to have the above information to hand may result in your claim being delayed.

If you wish to begin the claim process, download and complete a claim from the list below. Please select the correct claim form for your claim.

Once completed and signed, you can submit the claim form to multitripclaims@mapfre.com and then post the original along with any receipts to:

Multitrip.com.au Travel Insurance Claims,
Australian Office:
60 Carrington Street,
Sydney,
NSW, 2000.

Tel: 1300 886 212
Email: multitripclaims@mapfre.com